According to a 2014 CareerBuilder survey, 58% of employers have caught a lie on a resume. These embellishments can cause major headaches and stress for organizations that end up wasting copious amounts of time and money after hiring an unfit employee.
By following these four employment verification best practices, you can uncover unexplained gaps in employment and undesirable behaviors in your applicant’s work history. Employment verifications can both reveal inaccuracies, as well as validate information the applicant provided to you. Either way, you can feel confident you are making an informed decision.
Employment Verification Questions
If you are looking to conduct employment verifications on your applicants, it’s important to standardize the questions you or your background screening company will ask. Typical questions asked of an applicant’s previous employer include:
- Dates of employment (start and end dates)
- Job title
- Ending pay rate
- Reason for leaving
- Eligibility for re-hire (and if not, why not?)
Employment Verification Best Practices
Whether you perform the work yourself or utilize the services of a background screening company, such as Clarifacts, here are four best practices for verifying your applicant’s employment history:
- Use caution when verifying current employers
Contacting a current employer without the explicit consent from the applicant is very likely to compromise the relationship between the applicant and their current employer. Nobody wants to see that happen.
Make sure you or your background screening company confirm any written consent or contact the applicant directly for the verbal go-ahead. It is not uncommon to go back and verify this employer at a later time once a job offer has been made and the current employer has been properly notified of the employee’s pending departure.
- Independently validate the past employer’s phone number
Looking up phone numbers has become much easier with search engines such as Google, Bing, Yahoo etc. as well as online access to Yellow Pages, Secretary of State, State Corporate Commission, and the like. Ensure you take the time to independently validate the previous employer’s contact information as this is an important step in the verification process.
As hard as it might be to believe, the reason for this is because applicant’s can (and sometimes do) supply a phone number for a “set-up verification.” This is when an “employer” actually turns out to be a friend or someone else with whom the applicant has prearranged to provide information that matches what the applicant has told you.
If you don’t validate the employer’s phone number, you may end up getting a fabricated employment verification and missing critical information.
- Be consistent in number of years or number of employers being verified
As with other components of an employee background check, conducting employment verifications should be consistent to help alleviate allegations of discrimination. It is advantageous to decide in advance the scope of the applicant’s work history to be verified. While you may consider setting up different parameters based on a specific position or job level, refrain from straying from your set guidelines on a person-by-person basis.
Most of our clients set guidelines based on years (i.e. verifying all employers for the past 3, 5 or 7 years no matter how many companies that includes); or verifying the past 2 or past 3 employers regardless of how many years back that may encompass; or verifying the past certain number of years up to a specific number of employers (i.e. past 7 years, up to 3 employers). Whatever you decide, consistency is key.
- Show due diligence and document attempts when contacting past employers
Conducting employment verifications can be a grind. Sometimes it may be fairly painless but more often than not it requires persistence and follow through. To get the best results, you or your background screening company should make multiple valid attempts when necessary (five is reasonable). By valid, we mean you have identified the record holder which is commonly the human resources department, payroll/finance department or business owner and have reached out to them by phone, email, fax or even snail mail.
Make sure that you document your attempts and make any relevant notes including the date and time, numbers called, emails sent, who you spoke with, the result of the attempt and so on. Even if you are ultimately not able to get the information, you have recorded your efforts and shown your due diligence.
Utilizing these four best practices will assist you or your background screening company in getting the most useful information possible – helping you to make an informed hiring decision with confidence.
Digging Even Deeper into Your Applicant’s Work History
If you want to learn more detailed information about your applicant, including if there were any past performance issues, if they have the needed skill set to perform the job, and if they have the needed work ethic to be successful in the position, think about adding a reference interview to your employment verification. Professional reference interviews can help assess your applicant’s character, capabilities and accomplishments.
Interested in adding reference interviews to your employment verifications? Here’s a list of example questions your background screening company can ask.
If you have any questions about employment verifications or would like to discuss your background screening needs, contact us at firstname.lastname@example.org or 1.800.318.0553.