Real Clarifacts client testimonials. Real praise.
We are proud of our clients and they are proud of us. It’s why we gladly share their full identity and their own words in our Clarifacts client testimonials. Not contrived admiration from “Mary B. – HR Manager” or “Tom W. – Transportation Industry.” Here’s what a few of our clients have to say.
“I have worked at Nova Home Loans for almost four years. During this time, Clarifacts has been our one and only vendor for background checks. Clarifacts understands the critical nature of our business. They know how important it is for us to get the recruit in the door fast.
I work one-on-one with Cody. He makes sure our background checks are completed with a quick turnaround time. Cody is my partner – my go-to person. And I really mean that; he is part of our team.
Occasionally there are challenges all over the place. Clarifacts helps us get people to the finish line. When we need to know an ETA on if we can bring someone on by Wednesday, they make sure the leg work gets done on time.
Last year there were hold-ups in Tucson court; it was taking three to four weeks to get reports out. I knew the issue was with the court and not with Clarifacts. They are doing the very best they can. They never let me down.
There are times that I look at the results of a background check report and I don’t know what it is or what it means. Cody walks me through it. He is one of the nicest people I have ever met. I feel like he and I have been working together forever. We give each other our best guidance. He truly is an extension of my HR department.”
Liz Russo-Clyde, VP of HR and Benefits
Nova Home Loans
“We’ve been a client of Clarifacts for almost 10 years. I really appreciate the speed and efficiency we get in our background checks.
If we have any questions or there are any issues, Cody and the team jump on it right away. They’ve even gone back and helped us locate a background check that’s really old. Cody and the team are always so good about going back, researching and finding it for us. They deliver exactly what we need and do it very quickly. They go above and beyond getting that information to us.
They are also great at keeping us up-to date on turnaround times and if something is going to cost us more than we expected. We never have to follow up with them; they always keep us in the loop if there are any issues.”
Donna Taylor, Executive Vice President and Chief Operating Officer
LifeStream Complete Senior Living
“I’ve worked with Clarifacts for about five years now and my experience is almost too good.
I always give them a heads up when we are about to send over 20 to 30 orders in one day, and they are always extremely accommodating. I’ve never had to wait for a response. Any time I have specific questions, they’re great at answering them.
The online process is also very easy. We’ve never had any issues with the software. I get email updates when the results are ready, and it’s really easy to navigate. We currently have two different packages set up that are very specific to what we need, and the packages Clarifacts offer have exactly what we need.
I review our vendors and services every so often and we continue to stay with Clarifacts because of their customer service and the services they provide.”
Dawn Sims, Special Event Coordinator
City of Glendale – Office of Special Events
“We’ve been working with Clarifacts since I started almost 10 years ago. I’ve never had a bad experience with any of the staff.
They are always helpful. Whenever I need something, I can ask them anything and I never have to follow up. We are very happy with their service and look forward to continuing to work with them.
Their background check turnaround times are good, as well, and if I need something quick, I’ll call and they respond right away. They even put a rush on it and follow up as soon as they can. Even when I request a partial report to see the status, I’ll receive that right away, too.”
Claudia Flores, HR Manager
“I have used Clarifacts a number of times to screen our prospective employees at Third Wave. When I first used their service, they were incredibly helpful in walking me through their process. Since then, if there has ever been a unique set of circumstances with a screening, I’m always able to contact someone immediately who is always available to assist.
In fact, there had been one issue with a prospective employee’s driving record. Clarifacts called the DMV on our behalf and did so much of the legwork that would have taken so much time out of our day to do ourselves. It really saved us from having to spend hours sorting it all out, and the result was that we were able to continue with the hiring process for the person who turned out to be a fantastic employee. The follow through is consistent and quite impressive. It is delightful to be at the receiving end of such stellar customer service.”
Leah Finkelstein, Account Manager
Third Wave Technology
“In the world of business, there are vendors and there are partners. A vendor is focused on their bottom-line only. A partner is one that has a vested interest in your business’ success and is driven by finding solutions that are mutually beneficial to both parties. Clarifacts is a true partner — one that is innovative, invests in educating clients, and consistently provides exceptional customer service.
Our company is positioned to grow 100% over the next 12 months, and due to the nature of the new business, we had to re-engineer the way we were administering background checks. Clarifacts listened to us and sought to understand our new business and challenges.
Together, we identified a solution that allowed us to execute on our new approach in a timely and compliant manner, while providing automation to the process, thus allowing us to scale for nation-wide growth. Our affiliation with Clarifacts is a long-standing one, and our recent experience reinforced the strength of our partner relationship. They deliver on their promises and service consistently well, and they do it with a smile and can-do attitude.”
Kim Dunbar, SPHR, Human Resources Director
Athletes’ Performance/Core Performance
“Troxell Communications, Inc. is a national company and requires quick and accurate background checks and drug testing. On many occasions, we have required 3rd party drug testing in remote areas with unusual accommodations. The Clarifacts team has always been courteous, helpful and willing to go the extra mile to meet our needs.
There has never been a time that Clarifacts has not been able to deliver as promised. The client portal is easy to use and provides instant feedback and updates. Clarifacts has always been dependable, straightforward and honest. Their fees are competitive and their service is exceptional. I’m happy to recommend them to anyone seeking this type of service.”
Dorri Carpenter, Human Resources Manager
“Over the past few years, we have found Clarifacts to be very easy to do business with. They have an excellent response time to any inquiries and are willing to take the time to walk us through new processes and answer any questions that we may have. We would definitely recommend Clarifacts as an organization that provides quality information, fast results and competitive pricing in the area of background checks and employment verification.”
Kathy Hand, Business Manager
Southwest Autism Research & Resource Center